THE TRNK COLLECTION - LIMITED RESIDENTIAL WARRANTY
Thank you for purchasing your TRNK Collection furniture item. We hope that it will afford you years of comfort and enjoyment. Please read the terms and conditions of the TRNK Collection Warranty for instructions on care and coverage.
This warranty applies only to The TRNK Collection upholstered products.
This warranty shall extend only to the original purchaser (as stated above) and is not transferable.
The warranty does not apply to any damage after sale to original purchaser resulting from improper use. Contact with sharp or rough objects, or substances other than those recommended for cleaning invalidates any and all portions of this warranty. Failure to follow the conditions listed in the care section of our warranty limits coverage.
TRNK New York Inc reserves the right to alter construction or materials from time to time as needed to provide a quality product.
FRAMES: LIFETIME WARRANTY
TRNK New York, Inc warrants against defects in material workmanship for a lifetime, under normal use.
Our frames have been carefully kiln-dried, milled and processed to remove defects which could cause structural weakness. Each corner is greatly reinforced, resulting in a frame with inherent strength.
SUSPENSION SYSTEM: LIFETIME WARRANTY
TRNK New York, Inc warrants against defects in materials and workmanship for a lifetime, under normal use.
We utilize the finest product-compatible suspension systems available to the furniture industry. This results in excellent seating suspension and the proper up and down spring for optimal seating alignment and comfort.
CUSHIONS (FOAM CORE): LIMITED 5-YEAR WARRANTY
TRNK New York, Inc warrants against the loss of foam resiliency for 5 years, with validation of normal wear and tear and confirmation by manufacturer of resiliency loss.
Abnormal wear and abnormal loss of resiliency should not be confused with the softening and flattening of the foam and fibers, which is considered normal wear.
Feather Soft Cushions consist of a high resiliency (HR) foam core wrapped surrounded by a blend of down, feather and multi-denier polyester fibers, encased in a channeled down-proof ticking. Feathers will poke through the fabric from time-to-time. This is considered normal performance and is not a defect.
WARRANTY SERVICE PROCEDURE
Claims must be made directly through TRNK New York, Inc. TRNK New York, Inc will evaluate and resolve the claim, should it be determined that warranty repairs are necessary. Warranty registration and evidence of original purchase (such as invoice or original sales slip) will be required.
TRNK New York, Inc reserves the right to inspect all warranty items when processing claims. TRNK New York, Inc also reserves the right to inspect product at our facility, should inspection become necessary. The furniture must be cleaned prior to returning to the factory and the cost of packing and shipping to and from the factory are not covered by this warranty.
All merchandise must be inspected at time of delivery and you must file freight claims immediately with the carrier. TRNK New York, Inc is not responsible for freight damage and concealed damage due to freight. We inspect all pieces prior to wrapping and shipping.
TRNK New York, Inc’s liability under this warranty is limited to repairing or replacing at TRNK New York, Inc’s option any part or parts of the product found to be defective in material or workmanship. TRNK New York, Inc in its sole discretion will determine the cause and nature of any defect, the necessity and manner of repair or replacement, and all other matters pertaining to the condition of the furniture. Repair, if required, may take up to 120 days to complete.
If exact goods are not available, TRNK New York, Inc reserves the right to use like goods of equal quality for repair or replacement. In no instance shall TRNK New York, Inc’s obligation exceed the original cost to the retailer.
ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES ON THIS PRODUCT. THE WARRANTIES AND REMEDIES SET FORTH WILL TRNK NEW YORK, INC BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU ALSO MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THE SALE, PURCHASE OR USE OF THE PRODUCT INCLUDING ANY CLAIMS UNDER ANY WARRANTIES, SHALL BE SETTLED BY ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION IN ACCORDANCE WITH ITS SUPPLEMENTARY PROCEDURES FOR CONSUMER RELATED DISPUTES ARBITRATION RULES, AND JUDGMENT ON THE AWARD RENDERED BY THE JURISDICTION THEREOF. THE PLACE OF ARBITRATION SHALL BE NEW YORK, NY.